Luxury New Zealand, Australia & Fiji Trip Review: Snorkeling Great Barrier Reef & Fiji, Uluru Stargazing, Wildlife & Hiking

We prefer to give a 4.5 stars, but that is not an option...
Our travel agent planned a very appropriate itinerary based on our preferences and modified when we reviewed the plans, initially.  After the first review/modifications, we had an in-depth, three hour WebEx meeting to go over details and make any last minute changes.
During our travels, there were a few snafus with airport transportation (twice and same company) and a whale watching tour reservation.  It is unclear as to whether this was our travel agent's error or the company's, but we ordered our own taxis to replace the shuttles and the whale tour was cancelled due to weather.  We are awaiting refunds for the transportation.
The first day of our vacation we learned from other travelers that a road and bridge were washed out on our route up the west coast of New Zealand.  We quickly alerted the travel agent and he made the necessary changes to our reservations and made new reservations up the east coast.  Within days we received a refund for the changes.  Had we not spoken to that couple, we would have driven quit a long way to discover we could not pass.  I'm not sure if this is something our agent could have been alerted to, therefore alerting us??  He did very quickly and effectively do what needed to be done.
Our travel agent responded to emails in a timely fashion and also provided his personal cell phone in case of emergency.