Luxury Scotland Travel Review: Isle of Skye, Culloden Battlefield, 12-Day Tour

Marie just had to follow the trip set by the previous tour company that went bankrupt. She did not do a great job. We missed the Harry Potter train for which she had excuses. However, when we were put in her hands in February there were seats on the train. When asked she was defensive.
Poor communication between her and the drivers. They were surprised when they were told to pay for the ferry to Skye and we ended up having to pay to get into the Culloden Battlefield. There was a trip purse for such activities which we never used. Actually as that was in the price and never used we should get a refund for the amount.
When ask for a change in time for a pick up she was not happy in making a change, but she finally did. When ask questions about what was coming up she said look at your itinerary. Not helpful because we needed an answer and did not have the itinerary at the time.
And so on