Luxury Spain Travel Agent Review: Barcelona, Madrid, Dali Museum, Tapas, 12-Day Tour

Review by traveler

Sean G.

5.15.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Spain

Your overall comments on the trip and the travel company:

For the most part the trip was great. However, I feel like we were upsold for numerous items. One of the tours was very unorganized, not worth the time and money. Our travel company didn't seem to care when the concern was raised.

What were the most enjoyable or memorable parts of your trip?

Barcelona, Madrid. The Dali museum. Going out for tapas.

If you could take your trip again, what would you do differently?

Have some downtime planned. Wouldn't have had expensive breakfasts included. The included breakfast cost more than most of the meals we had. We would have made sure to take later trains to the next destination. We were constantly rushing.

Travel Company Comments:

Hello Sean,
Thank you for taking the time to provide a review of your trip to Spain. It is nice to hear that you found the trip to be great for the most part.
I’m sorry that you found the trip to be too fast-paced. Throughout the planning process, I advised you that you were trying to pack a lot in and that the pace would be hectic. You seemed aware of the fast pace when we prepared the itinerary and ultimately agreed to it. About the trains, I gave you different options to choose from and I booked exactly the times you asked me to book.
It’s surprising to hear you say that I didn’t care when concerns were raised. I was on the phone with you constantly, and phoned Marcos, the guide, immediately when an issue arose. He said that you were very pleased. He acknowledged a 20 minute delay in a winery, time that he used to show you the vineyards. He also said they had offered you some extras: he stopped at a third winery to buy wine so you could taste one more type, the winery owner opened a limited edition bottle (900 units, not distributed commercially), they presented you a bottle of olive oil… Marcos was really shocked to hear you were unsatisfied.
We (me and Marcos) greatly appreciate your comments and take good note of them to try to make our experience better. Marcos sends you his apologies for the delay. It’s not always that the winemaker is also the person that works the land, and it took the man 20 minutes to get back from the fields. These off-the-beaten-path experiences have a more relaxed timing that commercial tours, but we can understand your annoyance.
I was surprised to receive 3 out of 5 stars as throughout the trip you seemed to be enjoying all aspects, stating: “El Prado tour was excellent, the guide was fantastic”; “Alhambra was especially amazing, Laura was excellent”; “bike tour was fun”; “everything has been very smooth”; “hotel and staff in Barcelona were wonderful”… And the feedback I got from the guides that were with you was unanimous: you seemed to be enjoying yourselves immensely.
Our kindest regards,
Javier