Luxury Spain Travel Agent Review: Basque Countryside, Private Pintxo Tour, Sheep Farm Visit, 12-Day Tour

Review by traveler

Caryn Z.

4.26.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Spain

Your overall comments on the trip and the travel company:

The trip was wonderful and the tour guides were terrific! The travel company was okay although there were a lot of details that I had to proactively request, such as dinner reservations. Additionally, there was no communication after I paid unless I reached out myself to request additional details. Overall, although things worked out, there was not as much attention to detail as I would have liked.

What were the most enjoyable or memorable parts of your trip?

The Pinxcho Tour was fabulous and the Sheep Farm visit was amazing!!! We really loved our guides in the Basque Country- they did an amazing job.

If you could take your trip again, what would you do differently?

I would like to have been more thoughtful about the restaurant choices. I might have considered how to balance the days so every day in a row was not as much walking but that might be unrealistic.

Travel Company Comments:

Dear Caryn,

I wanted to follow up on your comment posted with Zicasso.

First of all, I would like to thank you for taking the time to write a review. I am very happy to read that you really enjoyed the guides and all the activities we planned for you.

I strive to provide the best experience for my clients and take negative comments very seriously.
I am surprised that you were not 100% satisfied with the restaurant reservations. We made reservations for you in advance for every evening based on your requests. We do this as a complimentary perk to our Zicasso clients, so we don’t charge anything extra for doing this. In total we made 10 restaurant reservations for you. While you were travelling, you asked for last minute changes on these reservations and we made all of them. Sometimes you asked for these changes after office hours but we delivered all those changes to you.

Regarding the communication with you, we exchanged 139 emails for your trip. We also talked almost every day as you requested multiple changes. I understand that being on a foreign country might create some anxiety for the unknown, that is why we provide our clients with a 24/7 emergency phone contact to address anything that comes along.

Again, thank you very much for traveling with us and for your review.

Elena