Luxury Thailand & Cambodia Tour Review: Bangkok, Phuket, Angkor Wat, 12-Night Vacation

Review by traveler

Jeffrey F.

1.27.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Thailand

Cambodia

Your overall comments on the trip and the travel company:

I thought the logistical planning of the trip was excellent. I was met at each airport gate, taken through customs quickly and met upon exit from the airport. This part of the experience was exceptional. I traveled to Thailand and Cambodia where the hotels selected for me were good, not great but am not quite sure what were the alternatives. The only negative I would say is that the explanation of the tours that were selected were a bit misleading and in some cases just not necessary. The amount of walking required was very understated as well as the amount of time we spent in traffic after completing a tour which terribly frustrated me. Honestly, if I had been told up front, I may have decided not to do the tour but in any case, it would have been my decision. But that is the reason I gave a rating of 4 vs 5 as the trip was fairly expensive and I should have been told about the extensive walking and traffic delays. Suzie was good and responsive in the planning again I would have appreciated more info up front on the tours.

What were the most enjoyable or memorable parts of your trip?

The logistics were beyond excellent and when you are halfway around the world, that's very important.

If you could take your trip again, what would you do differently?

Spend 1 less day in Bangkok, not lose a whole day traveling from Cambodia to Phuket, not taken the sunset or sunrise tours in Cambodia which were a total waste of time, particularly the 5AM sunrise tour in Cambodia-it basically ruined the tour of Angkor Wat.

Travel Company Comments:

Thank you for your time in reviewing the trip and I enjoyed speaking with you on the phone regarding this trip as well (but apologize that some of the following will be repeat from that conversation). I do want to apologize if we didn’t properly communicate with you regarding the amount of traffic that there is in Bangkok. In regards to the walking, while we do provide the private vehicles to get to the sites it is true that at the temple sites or if you going through a market then that would require walking as well. We think one of the beautiful things about a private tour is that you do have the flexibility even while on the trip that if you need to shift what you are doing (IE if you feel like too much walking) you can adjust to your comfort level. I do appreciate the feedback as while I have not received that same feedback in the past, it can heighten my awareness to perhaps ask some additional questions about fitness level.

While I was sad to hear that you did not enjoy the sunset nor sunrise experiences in the Siem Reap area as that can be very enjoyable experience for other clients, we do certainly appreciate receiving the feedback as it helps us to both learn more about your preferences as well as give that balanced feedback to future clients as well.

I was so happy to hear on the phone how much you did enjoy Cambodia, and that both in Cambodia and in Bangkok how you really appreciated the guides and how they enhanced your experience there.

In regards to Bangkok it was good feedback as originally you had one less day in Bangkok but was something that you wanted to add in and so we provided that additional boat tour along the river. Typically I try to stress to clients that Bangkok is a great city and there are so many wonderful things to see there however you want to see them and then head out of the city. It was also a shame when the direct flight that we had for you originally from Cambodia to Phuket was cancelled and so we had to schedule the flight with a stop back in Bangkok.

Again we appreciate the feedback on both what you liked best as well as what you would have done differently.