Luxury Vacation Review: Australia, New Zealand, Queenstown, Sydney, Wellington, Manly Beach, Dart River Kayaking, Sky Diving

I would likely go with a different agency or check with the airlines (which is rather difficult) to ensure flights are booked through on domestics to internationals before paying.

Travel Company's Comment

We were glad to read the the clients enjoyed the activities we recommended and booked for them. Queenstown really is a beautiful town. We were disappointed to read that the clients think our travel company messed up 2 flights. Our client asked us to book their international flight from Los Angeles and they would add the domestic connecting flights later – which we did. Unfortunately, United had a schedule change and their 6 hour connection was now 2 hours. We offered the alternative flight that would give them an 8 hour layover, but the client chose the 2 hour connection. The day before their departure the client noticed the 2 hour connection and was not happy about it. I am sorry they had to run between flights and they believe we messed this up, however we offered various options and booked flights per the client's request.