Luxury Vietnam & Cambodia Tour Review: Hanoi, Hoi An, Ha Long Bay, 12-Day Trip

Trip was just OK. Mostly given the itinerary and recommendations that agency made. I would never use that agency again and would not recommend them.
They overpromise and under deliver! They make descriptions quite 'rosy' and disconnected with a reality. Trip was not balanced at all --- it was same type of visits in different cities. I am recognizing their efforts to make it nice for us - but there was simply lack of experience in creating those trips and understanding the customers needs. For example - we asked for small luxury hotels and we had to make hotel changes (with huge penalties) on the go. First hotel in Hanoi was a 2 star miserable hotel (although the web site looked OK) - and the agency should have made a different recommendation.