Mauritius Honeymoon Travel Review: Luxury 5-Day Tour

Review by traveler

Victoria S.

1.27.2020

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Mauritius

Your overall comments on the trip and the travel company:

Hello! My husband and I started our honeymoon in Mauritus and while the island and hotel were nice, we were not particularly pleased with the travel agent. When booking, she told us our final payment would be due XX number of days before the trip, but before we reached that point she demanded we pay before that because she said the hotel needed payment before that date. We were able to provide payment. Once we were in the air, headed to Mauritus, we never heard from her. Not once did she check in with us. We did not hear from her after the trip either. On top of that, when we would ask questions, it would take her days to get back to us, if at all. While our hotel was lovely, she did a poor job of picking out a hotel that was more geared towards honeymooners. Would definitely not use the travel company again.

What were the most enjoyable or memorable parts of your trip?

Mauritius is beautiful! Our room looked over the lagoon which was lovely.

If you could take your trip again, what would you do differently?

Not book through a travel company.

TRAVEL COMPANY COMMENTS

Dear Victoria,

We wanted to follow up on your review posted with Zicasso.

We sincerely appreciate all your feedback, as it assists in continuously looking to improve the way we work, what we offer and the overall experiences.

We do apologize that you felt that we could have replied more timeously, and we have gone back through our many emails over our year of correspondence to see where we could improve. We pride ourselves in our contact with our clients and making sure that they always feel we are just an email or a call away if needed (providing our personal cell phone numbers for 24hour assistance) and it has been a pleasure to have that echoed in all of our past reviews so we are really dismayed to hear you felt this way, and will certainly work on this in the future.

With regards to the Mauritian hotel, our mistake was perhaps that we were striving to find the right combination of honeymoon luxury and economical hotel with respect to the budget which at the time, we know we both researched the property incredibly thoroughly to be sure of the right choice. We will be reviewing our Mauritian options in the future and indeed their payment policy over the peak travel season that required the full payment slightly earlier which we really do understand was an inconvenience.

We do hope you enjoyed the rest of your travel on Safari and in Cape Town and thank you again for your feedback

Photos

Mauritius Honeymoon Travel Review: Luxury 5-Day Tour

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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