Netherlands, Belgium Trip Review: 10-Night Vacation

Review by traveler

Lisa E.

4.23.2024

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Netherlands

Belgium

Your overall comments on the trip and the travel company:

Zicasso’s travel agents were able to meet my budget needs and responded quickly to questions. The hotels they recommended were good to great and the experiences were just enough for us without overbooking our days. Their information on the train travel was lacking, however.

In Brussels, it was not indicated which of the three stations we were to use, the transfer time on one trip was too short to make the connection when our train was only a bit late, and the train info for our last leg was totally inaccurate as to times and connection point. Luckily, other trains were available, so it didn’t cost us anything but a little stress and a $10 Uber.

What were the most enjoyable or memorable parts of your trip?

Most memorable were the visit to the Anne Frank house and the bicycle ride in the Amsterdam countryside. We also enjoyed the champagne breakfasts at the hotels.

If you could take your trip again, what would you do differently?

I would add another day in Bruges, as it was a wonderful city. I would also double-check the train info or ask better questions about the train travel beforehand.

Travel Company Comments:

Dear Mrs. Ehrle,

First of all, I would like to thank you very much for the nice feedback you gave us.

It is very important for us to know what was enjoyed and also what needs to be improved to continue to refine our service!

We are very sorry you found the information on trains inaccurate.

The train tickets we provided are the official ones released by the National Railway Company of Belgium and they have the full information on them. On our side, we put the information also on the itinerary to make things even easier.

Of course, we have a full team ready to assist our clients in case something has to be clarified.

Starting from our travel specialists that are ready to go through the entire itinerary, together with the client, once the trip is fully arranged.

In addition to that, we have our Helpdesk team available every day for last-minute or emergency assistance. So, anything that needs to be clarified or adjusted, can be dealt with until the very last minute to ensure a very comfortable and stress-free trip!

From our records, our Helpdesk Team never received any call from you, so we could not step in to give you the immediate assistance you required.

We look forward to hearing from you soon!