New Zealand & Australia Vacation Review: Queenstown, Light Festival in Sydney, Great Barrier Reef, Auckland, Hobbiton

I would make sure the rooms were correct, double and triple check!
Also, I would skip Hobbitown, it was not worth the 2 hours drive  from Auckland, and try and spend more time in Sydney.  We made it out to Bondi beach on our own.  I would have made sure that was part of the trip.  It was beautiful.  I maybe would have stayed in Port Douglas over Palm Cove as there was more going on, but we loved the resort in Palm cove.  The owner was incredible!

Travel Company Comments

Dear Jeanne,

We are so pleased that you had a great vacation and enjoyed your time down in Australia and New Zealand! 
The agent assisting you with your booking did book the bedding types requested. When he left our employ to pursue a career in comedy, the new agent that took over did in fact double check the bedding configurations again before your departure. We are very pleased that you ultimately got the bedding configuration you needed by asking the hotel, but we are very disappointed that this was not initially given to you, as we had requested on your behalf twice. It was the Vivid Festival and Sydney was full which did not help with giving us a variety of accommodation options. We are amending procedures in the office and with the hotels to ensure this does not happen in future.