New Zealand Family Vacation Review, Tongariro Alpine Crossing, Waiheke Island, Auckland, Culture Experience, Doubtful Sound

Every interaction with this tour company was perfect.  The staff was kind, responsive and helpful.  
We worked very closely with the travel planner from the company, she was our agent.   In a nutshell, OUTSTANDING!!!   Very available, professional, insightful with tremendous knowledge of New Zealand and all that it has to offer.   Our travel planner actually listened to what our desires were.  I knew we were going to be in good hands when the planner asked me so many questions about me and my family and what our desires were.  She made excellent suggestions.  She gently redirected where necessary, and her knowledge of the country, its landscape and all of the activities available shone through.  I had 1 or 2 "special requests" and our planner came through beautifully. 
Our 3 weeks were perfect!!!  We had great comfort knowing that someone from the company would be available 24/7 if needed, and in fact were needed only once.  But of course it was off hours, and the response was quick and accommodating and perfect.  
We interacted with at least 3 other travel agent types prior to committing to this tour company, and have to say we've got no regrets and without hesitation 100% I would recommend this company again.  And, as a bonus, they came back with the lowest price per person cost than all others.  We are on the east coast of the United States, and with the time difference, this all could have been pretty tough to organize.  Never ever was it a problem.  Everything was accurate, professional and exactly as advertised  
There were a few short weeks about 6 months prior to our travel, where our planner would be unavailable, and we had the opportunity to work with several others including another travel specialist.  Again, very capable, kind, professional and accommodating.  He put our mind at ease, filled in the small gap beautifully, and when our planner returned, it was seamless.  
If you're planning on a trip to New Zealand, I cannot overstate how terrific our experience was with the tour company and specifically our travel planner.