New Zealand Luxury Trip Review: Milford Sound, Scenery, Hiking, Kayaking, 16-Night Tour

We loved our trip to New Zealand. If there were a 4.5-star rating, we'd give our Zicasso travel agent that. The only reason for not providing a five-star rating was that early in the planning, he misspelled my husband's middle name when booking our flights, which caused about a month's worth of concern because of the complicated process of having to cancel and reissue tickets. It took quite a long time before we were fully booked again, had the seats we originally wanted, etc.

We appreciated him doing online meetings with us to plan the trip in the beginning, then going over the finalized itinerary a few weeks before departure. He was very knowledgeable and we knew, for the most part, exactly what to expect, except for the difficulty of some of the hikes, which was a surprise.

Other than that, the trip was very well planned and included a variety of great tours and activities. Our transfers went smoothly (except for one because our train tour encountered an emergency shutdown of the tracks and we were three hours late returning to the train station). The tour companies our agent booked us with were timely and professional. Our lodgings were varied and mostly wonderful. He was responsive via email when something changed and we needed to let him know.