New Zealand Tour Review: Mount Cook, 16-Day Vacation

Review by traveler

Karena M.

11.25.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

New Zealand

Your overall comments on the trip and the travel company:

Overall, we had a really nice experience with this travel company. They were very accommodating with changing and re-arranging our itinerary multiple times as our needs developed. We didn't have any issues with checking into our accommodations or activities and it was such a relief to have everything taken care of for us! The one opportunity for improvement is being sure to include all relevant information in the trip details. We were lacking information about the specifics of some of our activities that we really needed to know to be able to plan accordingly (e.g., that lunch would be included, accommodation check in time missing).

What were the most enjoyable or memorable parts of your trip?

Visiting Aoraki Mt. Cook and staying at the Hotel there was amazing!

If you could take your trip again, what would you do differently?

If we were to go to New Zealand again, we would probably spend more time in the smaller towns (e.g., Wanaka) and less time in the bigger cities (e.g., Auckland, Queenstown). This would just better suit our personal tastes and the types of activities we like to do.

Travel Company Comments:

Dear Karena,

Warm greetings again.

I wished to follow up on your comment - Trip Review posted with Zicasso.

First of all, I would like to thank you for your kind words and positive review. I appreciate your feedback regarding both the highlights and some experiences we could have improved on. Our company ethos is to always be asking ourselves – “How can we do this better?”.

My wife Libby (our Tour Director) and I personally strive very hard with every customised bespoke itinerary to provide the very best experience for our travellers at all times.

I would like to let you know that each day both the check-in and check-out times are shown daily on all our itineraries. Each day includes the accommodation providers website link (hyperlinked). This information shows details around WiFi, parking, laundry etc.

Regarding showing times for check-in etc of any included activities and so on each day - below is an example from your itinerary of the detailed information we always provide to travellers to ensure every day runs smoothly …

INCLUDED - Scenic Train: Greymouth to Christchurch: Your train departs Greymouth train station at 14:05pm. Please check in at least 20 minutes before departure by presenting your reference number to the ticket office. You will receive your boarding pass and your suitcases (large bags) will be checked in. Your train is scheduled to arrive at Christchurch train station at 19:00pm with then a private transfer to your accommodation included.

In regards to lunches - this is certainly something we can improve on, so thank you for your comment. We will from now on highlight whether lunch is included or not each day with any activity.

Libby and I would like to wish yourself and Davey and your loved ones a very Merry Christmas and thank you once again for visiting New Zealand and booking with our travel company.