New Zealand Travel Review: Queens town, Milford Sound, Franz Josef, Kaikoura, Picton, Taupo, Rotorua, Waitomo, Matamata

We had an amazing time in New Zealand and used Zicasso to find an agent.  I spoke on the phone with them and they made a custom plan for us and price was competitive with several other companies.  They communicated quickly and sent our itinerary by email.  We used them to plan a  10 day, 9 night travel of the South Island including Queens town, Milford Sound, Franz. Josef, and Kaikoura.  We then took a ferry from Picton and met our relatives on the North Island and spent 6 days there going to Taupo, Rotorua, Waitomo,  Matamata and leaving via Auckland (North Island was on our own).

There was a change to our flight and we were not updated until we got our final itinerary by email so I would book flights separately in the future.  In addition, be aware they use another agent ATS Pacific to handle local arrangements and they made an error not booking a Milford Sound that we specifically requested and paid.  We did not see the error until we received vouchers and packet in New Zealand so spent some vacation time calling and emailing to fix the mistake.

Overall, we enjoyed our vacation and other than the agent's error in booking our Milford Sound trip, our flight getting rained out and some minor issues with Bluebridge, everything ran smoothly with taxi transfer, coaches and trains.