New Zealand Travel Review, Queenstown, Milford Sound, Wanaka, One-Week Vacation

Review by traveler

Rebekah D.

3.2.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

New Zealand

Your overall comments on the trip and the travel company:

Trip paperwork/itinerary was confusing. There should have only been one document including all of the information required. Instead, there were three.

The activities/excursions did not include specific links or details. There was a generic description that did not allow us to adequately plan.

There was poor communication regarding cancelled activities- two major full day activities were cancelled on our trip and no alternative activities were directly recommended or booked for us.

We were not aware that we needed to confirm all activities as we paid a travel agent to make our trip more convenient. There was a significant amount of self management on the trip.

Our hotels had different names on reservations that was not consistent. Difficult to check in to hotels due to this.

None of the hotels or activities had any of our contact information. We were not informed of any cancellations or updates due to our direct contact information not being relayed to them. One of the cancelled activities contacted the local New Zealand office to update them of cancellation and they never called us to inform us/relay the messsge.

We will not use Zicasso again after this experience.

What were the most enjoyable or memorable parts of your trip?

We enjoyed Milford Sound, Wanaka, and Queenstown.

If you could take your trip again, what would you do differently?

I would do the trip without a travel agent.

Travel Company Comments:

Thank you for taking the time to post your review and we are delighted you enjoyed your time in New Zealand. We apologize you found the departure documents confusing, as outlined on your documents review telephone call prior to your trip departure, the most important document to follow once on the ground in New Zealand is your Summary of Services and Evoucher document as this gives you all the pertinent information regarding confirmation numbers, tour pick up times and any tour reconfirmation details required. The departure itinerary is informational and gives you the description of the services booked as well as a recommended list of "what to bring" for any day tours. The information provided for the day tours is very descriptive and all specific details are included, we do not provide website links to an operator's site as these pages are changed frequently and can lead to confusion.

Due to inclement weather two of your day tours were canceled and we completely appreciate your disappointment. Your summary of services document clearly outlined that weather dependent tours needed to be reconfirmed by you 24-48 hours before departure. Your hotel reception is always happy to reconfirm tours on your behalf if you do not have the use of a personal cell phone locally. Out of the nineteen services we booked in your package four weather dependent tours needed to be reconfirmed, no other services requested nor required reconfirmation. With regards to checking in at the hotels we apologize you experienced any difficulty, both names are advised for every hotel reservation, in addition the reservation confirmation number should have been sufficient to check in.

Thank you again for taking the time to provide your feedback, we are disappointed you didn't feel our communication regarding the tours was clear, we aim to make this as transparent as possible on the documents and apologize you found them confusing.

Photos