Norway Travel Agent Review: Oslo, North Cape, Northern Lights, Snowmobile Ride, Sami Culture, 12-Day Tour

Review by traveler

K Nikki W.

3.9.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Norway

Your overall comments on the trip and the travel company:

Overall we had a great trip and accomplished our goal of seeing the Northern Lights, thanks to a cooperative clear night sky on one day. Bernhard was very helpful at the onset of recommending we spend a shorter amount of time on our trip in winter and return during the summer to see Scandinavia in its full colors.
Communications could have been better by confirming that the client has received critical information. We also were presented with change options within two weeks of our departure, which was concerning. Also, it seemed that many of the experiences recommended to us in Norway were unfamiliar to the travel company. Additionally, when we were in country there were questions as to what experience had actually been booked, versus what was presented to us--again, just more clarity and descriptions of the activities would be helpful.
Just to reiterate, we had a very memorable trip, enjoyed all of the activities and glad for Bernhard's recommendation to shorten our winter stay!

What were the most enjoyable or memorable parts of your trip?

Seeing the Northern Lights
Snowmobile outing
Crab dinner (the crab outing was more of a show and tell versus being an active participant)
Learning about the Sami culture
Excursion to the North Cape
Snowshoe Trip--just would have liked to do more snowshoeing on the excursion versus driving

If you could take your trip again, what would you do differently?

Not take the Street Food Tour, yet opt for a different culinary experience
Take a 2 hour dog sledding tour that would allow us to learn to drive the sled
More walking on the Oslo City tour versus driving around.

Travel Company Comments:

Dear Nikki,
Thank you for your kind words, and for taking the time to share your experience with us regarding your recent trip to Norway on Zicasso. Your feedback is very important to us, and I wanted to take this opportunity to follow up on the impressions and comments you shared.
We are thrilled to hear that you had a great trip and delighted that you were able to witness the Northern Lights.
Traveling in the Arctic during wintertime comes with its own set of challenges. Planned excursions can get altered or cancelled due to weather or snow conditions, and sometimes it is nearly impossible to predict what activity will or will not be possible at a certain day or time.
We apologize for presenting change options within two weeks of your departure, and we will work to provide a more timely notice in the future. We strive to provide the most memorable experiences, and sometimes, in an effort to maximize our clients' enjoyment, our trusted local representatives suggest improvements to the itinerary or alternative activities on short notice due to logistical or meteorological changes. We will review our communication processes to ensure that this is done more effectively in the future.
Thank you again for choosing us for your travel needs. We look forward to having the opportunity to serve you in the future and provide you with an even better experience.
Sincerely,
Bernhard