Portugal Tour Review: Lisbon, Porto, Aveiro, Obidos, Guimaraes, Sintra, Cascais, Catamaran Sunset Cruise

This was not our usual Zicasso experience.  
Good things: Portugal was nice. We saw a lot. Our first guide was thoughtful, organized, on time, great communicator. Our Lisbon hotel was nice, comfortable and in the lively heart of the city. One of our guides in Lisbon found great restaurants. Felicidad was a great resource supporting the non-English speaking guides. Porto hotel had the best hotel breakfast EVER and a great location near the river with lots of restaurants and shops nearby! The catamaran sunset cruise in Lisbon was great!  
Not so great things: The communication from our travel agency was limited prior to our trip. I felt like we were being juggled and didn't know where we were going to land during the trip. The last half of the trip we didn't know who was going to pick us up in the morning, whether they could speak our language, whether they knew our schedule. There was a lot of miscommunication about our eating habits.  
The reason I wanted to go to Portugal was to visit the Douro Valley. We drove over the mountains and saw a couple of miles of the valley.  
The Porto hotel was cold and damp with a broken down bed.
We have loved our Zicasso trips to South Africa and Rajasthan and we chose to go through you for this trip because I'm dealing with some health issues. The guides we had did their best to accommodate me and I appreciate that. We hope the next time we have fewer middle men. I feel that we gave this travel agency plenty of time to put our trip together. I do understand that the whole world is having staffing issues but I felt like a loose end, dangling in the wind.