Review: Italy Vacation, Milan, Florence, Tuscany, Siena, Chianti, La Scala Opera Performance, Winery & Farm Tour

This travel agency provided outstanding service in planning our two-week vacation of a lifetime to Italy.  My agent was incredibly patient as we made changes to our itinerary re: dates, side trips, and activities.  Every service that we expected was provided.  In one case, our hotel was upgraded to a lake view room at no additional cost to us and in Florence we enjoyed a suite in our hotel even though we only paid for a standard double room; the upgrade was due in part to our travel agency's working relationship with the hotel.  The English-speaking personal tour guides that were provided in each city were excellent.  Our choices re: activities and level of planning were carefully considered.  We knew in advance if there were any additional expenses that we would need to pay for.  All local transportation (train travel within Italy and English-speaking drivers) was arranged.