Review: Luxury Australia Tour, Sydney, Cairns, Melbourne, Perth, Uluru

On tour options would go for more personalized attention tours (so exclude reef magic)

On stay options I would look for more refined options in Cairns and Perth and definitely never recommend stay at this hotel in Melbourne.

Travel Company's Comment

#1. About traveler's comments on our cruise:

We offered many different reef companies & options and initially had another company from Cairns in the first three itinerary proposals but ultimately the traveler decided on this cruise because it offered all the activities he wanted to do. This cruise is one of the larger boat operators out of Cairns and they travel to a permanent pontoon daily and from here travelers can snorkel, dive, helmet dive, enjoy the reef via semi submersible submarine and glass bottom boat. The smaller boat operators do not offer the same variety of activities.

#2. About traveler's comments on hotels & room upgrades 

Higher room categories were not booked or charged for as per the travelers itinerary. Traveler asked for room upgrades but these are not guaranteed unless paid for. Requests were made for high floors which were sent down to the hotels but can never be guaranteed.

The hotels in Melbourne & Perth are 4.5* properties and generally highly regarded so it was very disappointing that the traveler had a stay at these properties which did not meet his expectations. We followed up with the management at the hotels and they advised they did try to contact the client several times to follow up locally on complaints but were unable to connect, but did leave two voicemails which were not responded to. The properties in Melbourne & Perth do not offer combined stay rate deals however our company's rates are significantly discounted.