Review: Luxury Moroccan Vacation, Marrakech, Volubilis, Fes, Essaouira, Sahara Desert, Hiking

Review by traveler

Bethann H.

1.6.2018

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Morocco

Your overall comments on the trip and the travel company:

We enjoyed our trip overall and felt in good hands at all times. Our driver was so kind, courteous and responsive to the mid-stream changes we made while traveling. There were some issues with timing that needed tweaking because we could not have possibly accommodated everything that was written on the itinerary-which at times felt overly optimistic at best, misleading at worst. I also think that they missed the mark in considering the type of traveler I am (which I took some time explaining when I first contacted the company). I emphasized my interest in astronomy and asked if any of the Saharan camps offered specialized stargazing/telescopes. Soon thereafter "stargazing" popped up on our itinerary and I assumed that meant they had found something for me...this was not the case. I also communicated my desire to fit hiking into the trip with guides that really knew the more advanced trails. We were hooked up with a perfectly nice, but certainly not specialized guide. I also mentioned certain restaurants that interested me which should have given the agency a good hint to the type of food and level of cuisine I prefer, but arrangements were made at some average tourist traps.

I travel A LOT for my work and recreation and this is the first time I have ever used an agency. I am certainly not unhappy I used this travel agency (mostly because our driver was so wonderful) but I'm not sure I would use this or any agency again.

What were the most enjoyable or memorable parts of your trip?

The food tour through the medina in Fes

Our Christmas dinner at Dar Roumana (and getting helped back to our hotel by teenagers!)

A spur-of-the-moment tour through the abandoned Casbah of Tingrit and along the irrigation channels of the oasis

Lunch at the terrasse des epices in Marrakech, our room at the hotel (fireplace!)

Dinner in Essaouria

If you could take your trip again, what would you do differently?

Fewer guided tours

Packed picnics for the long travel days (the roadside restaurants were not very good)

Travel Company Comments:

Dear Bethann,

Thank you for your review and for taking the time to share your feedback. We really appreciate your insights and we're glad that you were able to have such a great time with us on your trip! We aim to give our travelers unique experiences and a different-insider view of our country- so I'm glad that you got a chance to experience that!

I also wanted to address the points you raised. With regards to the itinerary being full, as we discussed throughout the planning process for the trip, we wanted to give you as many options to experience our country as possible, but you were under no obligation to do every single activity! We’d also discussed this when finalizing your quote so that you paid only for the activities you felt comfortable committing to in advance.

With regards to astronomy, I wish you had mentioned this to us during the planning phase of the trip or the pre-arrival call we held before you came to Morocco. If we’d known, we could have made extra special arrangements for your night in the desert!

Finally, I wanted to explain that options for food and restaurants are very limited on the way to and from the Sahara desert, so unfortunately there’s little we can do to improve the selection of meals in this remote part of the country.

Thanks again for your notes - it means a great deal to us that you took the time to share with us your detailed feedback!

Photos

Review: Luxury Moroccan Vacation, Marrakech, Volubilis, Fes, Essaouira, Sahara Desert, Hiking

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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