Review: Thailand & Cambodia 10-Day Trip, Bangkok, Siem Reap, Phuket, Angkor Wat, Cave Kayaking, Snorkel

insist on 5 star accommodations and also private tours if available. 

Travel Company Comments

Dear Arul,

Thank you for leaving your feedback and for all of your positive comments about the arrangement of activities. I am glad your family was able to enjoy the elephant sanctuary and Angkor Wat.

Regarding your critiques, we take constructive feedback very seriously. I appreciate you informing us that the hotels in Bangkok and Phuket were not up to your expectations. These accommodations were chosen to keep within the stated budget requirement. During the trip planning process, in hindsight I see that I should have offered the option for you to upgrade accommodations in each city. While the hotels in Bangkok and Phuket are rated as 4-Star, I do appreciate you communicating your experience and we are investigating into these issues and will seek out other options for our guests.

Also, thank you for informing us about the issue in Phuket with the guide not informing about the schedule. Your comments have prompted us to find a way to better address activities in Phuket and how these are communicated.

Thank you again for choosing us to assist you with your trip and I hope we can have the opportunity in the future to help your family again in your travels in Asia.