Review: Thailand Vacation, Bangkok, Chiang Mai, Ayuthaya

Travel Company's Comments:

Dear Mr. S,

We are very sorry for the delayed feedback but we just had a chance to talk to our guide in Bangkok again yesterday evening as he was back from another trip.

Thank you very much for your travel review posted on Zicasso.com. We value your feedback very highly and use it to improve our service.

Your kind words are very much appreciated - I'm pleased that you had an excellent trip in Thailand. We’ll copy your comments to the relevant guides, hotels, and anyone else who contributed, and we believe they will be very much appreciated your kind words as we are.

We are pleased to know that your agent did helpfully design an active and luxury tour to your taste and arrange your tour with her efficiency to keep engaging with our agency's standards and spirit. 

We also truly care of your concerns regarding the tour guide in Bangkok’s accent after which we will not use him again for the US travellers. Please let me inform you that he is one of our top guides who is mainly working with our UK clients and received excellent feedbacks.

In regards to the drop off at the airport for the flight to Chiang Mai, please allow me to explain again: Since you stayed previous night in Ayuthaya, so we need to leave ample time to avoid traffic jam. The guide informed that traffic was quite light on that day so that is why you arrived at Bangkok airport earlier, 3 hours before flying time. The flight departed Bangkok at 15.10, normally we would drop clients at around 13.00 at the airport, but you arrived to the airport by 12.15, which is an hour ahead of check-in time. Please understand that we schedule the pick-up timings with spare time in case of traffic jam and also especially during this high season there are long queues at check in counters. Anyhow, we will considerately note this in our customer database as we keep doing, with the wish that your satisfaction will surely be extended in your next trip to Asia (maybe we should add a local stopover somewhere on the way to arrive at airport right in time for the check-in).

I would like to share with you the bother that you and your partner experienced on the twin room, which should be double room as we did book and got confirmed by the hotels. We did actually book two double rooms from the beginning, however the hotels adjusted it themselves when we sent the full name list of two males. The hotel just meant well and wanted to avoid a complaint, but did not check with us. And later you also didn’t raise this point to your guide so we do not know about the change at all. Please accept our sincere apologies for this unexpected incident.

Overall, we are so pleased to know that all other arrangements such as tour designing, accommodations, tour operation, and places did give you  a good experience and fit your needs, and most important: unique luxury accommodation in Thailand met your expectation. This is the most rewarded outcome for our effort which helps bring out the Asian hidden charm in the eyes of nice travellers as you are.

Our good wishes go with you – we look forward to being trustful personal Tour Operator as we have been, for you, your friends and family in your coming trips to Asia. We will note all your special concerns about these issues to ensure you will have our full support and information in any way we can in your next trips.

With our best regards