Review Tour of Cambodia, Siem Reap, Phnom Penh, Tonle Sap Lake

We would spend 1 week in Cambodia and 1 week in Vietnam. There were some items repeated and that was not something I caught until we were already in Cambodia (e.g. two floating village and boat rides); that was unnecessary and I would have appreciated input from the travel agent to prevent that from happening. 

TRAVEL COMPANY COMMENTS:

Thank you for your review posted on Zicasso, It helps us a lot to improve our service.

We are so happy to hear that you enjoyed the trip overall, that everything were good (foods and tour guides) and brought home many wonderful memories. We are also sorry that you felt the tour offered you too much of Cambodia. Sometimes we got similar requests from travellers who wish to spend the whole time in one country to get to know well about that country, so we did not suggest to combine with another country. We afraid that if we suggest travelers to spend time in one another country, the travellers will ignore our tour proposal and book with other company, since it is not what they want.

Overall, your case will be a lesson for us. We will now ask the future travellers if they wish to add another country or not while we send the travellers the initial tour proposal.  

Once again, thank for your kind attention and the time that you took to send us the feedback.

Your comments are good practical material for our team training and our quality control process.