Review: Tour of Spain & Portugal, Lisbon, Seville, Barcelona, Madrid, Royal Alcazar

Travel Company's Comments:

Dear Ms. L,

Thank you very much for submitting your review for your trip.  I am really glad to hear that you had a wonderful family trip to Spain and Lisbon. I will pass on your comments to our drivers and tour guides, they will be really pleased to hear your comments on their friendliness and helpfulness. This is why they are carefully selected by us!

For the two issues that you mention, first of all, my apologies for both of them.

• Regarding the child car seat, I am shocked because we were constantly in touch during your trip and I never heard about this issue. I told you that the child car seat was mandatory when you were supposed to be fewer people, but later on, we increased the number of people in some of the destinations, for the second half of the tour. Here in Spain, child car seats are just mandatory in small cars and vans, but not on minibusses. So, in the destinations where you were fewer people (Barcelona and Madrid) when you had a van for the transfers, you had a child car seat included. I have confirmed this information with our drivers. However, from the moment that you were a larger group (south of Spain and Lisbon) and you no longer had a van but a minibus.  The car seat was no longer mandatory.  As far as I know, all our drivers included it when you requested it.  As we had provided you with a local phone number and we were in touch almost daily during your trip, I would have loved to hear about this concern, the very first occasion that you faced it.
• Regarding the tickets for the monuments and sightseeing places.  They were all prebooked and prepaid so you didn’t have to wait for any queue, except in the Royal Alcazar in Seville. I would like to say that this was an isolated issue and, unfortunately, it was absolutely beyond our control. This is an institutional problem that we and all travel companies and guides have been tackling lately. However, you visited many destinations and many monuments and in all of them, all the tickets had been previously purchased by us and you were able to enter them skipping the line.

We will keep on working to solve the issue with the tickets in the Royal Alcazar and I will make sure to give clearer information about the child car seats in future occasions. I should have told you once we increased the number of people for the second half of the tour that carrying a child car seat was no longer compulsory for that portion of the trip. My apologies for this.

Finally, I would like to thank you for having trusted us for planning your trip. Reading that you had a wonderful trip is our best reward!