Review: Trip to Australia, Melbourne, Sydney, Cairns, Phillip Island, Hamilton Island

Review by traveler

emmeline o.

11.9.2018

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Australia

Your overall comments on the trip and the travel company:

It was well coordinated. Our travel agent was responsive and provided insightful tips regarding what to see and explore.

What were the most enjoyable or memorable parts of your trip?

We loved seeing the fairy penguins at Phillip Island! It was the highlight of our trip.

If you could take your trip again, what would you do differently?

Upon our arrival to Australia, our driver was no where to be found. We called to the car service and connected with the driver, however, he showed up drunk, disoriented, and one hour after our flight landed. Never an ideal situation, and especially not after a 20+ hour trip.

Travel Company Comments:

Thank you for taking the time to post your review and we are delighted you enjoyed your time in Australia and booking experience with your agent. We were dismayed by your arrival experience with the transfer driver in Melbourne and have registered a very strong complaint. The transfer company emphatically deny that the driver was drunk, however, due to the tardiness of his arrival to transfer you to your hotel a full refund was processed back to you. We apologize for this poor start to your time in Melbourne and glad to hear it did not impact the enjoyment of the rest of your trip.

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