South Africa & Madagascar Luxury Family Vacation Review: Cape Town, Johannesburg, Blyde River Canyon, Game Drives, 2-Week Trip

I would like to focus this review on Natalie at the travel agency. Bar none, she is the best travel advisor I have ever worked with. I have been traveling all over the world and in the United States for well over 15 years. I've worked with all grades of travel agents including very high end and well known ones, nationally and internationally. Natalie surpassed all of them. She worked with me to create a 2 week South Africa itinerary for my family of 6. She even helped blend this seamlessly with a volunteer trip that we were taking to Madagascar at the end of our trip even though this wasn't her specialty. Finally, we're vegan. Natalie was great at giving us ideas and also arranging for vegan meal options at the various hotels/accommodations we stayed at.
We started planning relatively close to our trip date so this put a bit more pressure on her. I had done a lot of my own research and had my own ideas also. She worked with all of this and made it so easy. She worked very efficiently and got back to me quickly; was always very thorough and knowledgeable when answering questions; she was very flexible and was never at a loss finding us alternative and options when I asked for more. To make things even more complicated, right in the middle of our time in Madagascar, we had to cut our trip short and return early. Using Whatsapp from Madagascar, I connected with Natalie. Together, we were able to arrange the return in a matter of hours. Her help was invaluable as our volunteer camp in Madagascar had no electricity and very poor network connection! She made the change quick and easy.
When our process first started with Natalie, my first concern was if she was real or was she a scam artist trying to take my money. Sending large sums of money to someone who I've only met online was not something I was comfortable doing. In response, Natalie didn't become defensive. She simply sent me so much information about herself and her company that I had no doubts that she was real. This is just one example of how she handled our interactions so quickly, efficiently and with care. After asking some background questions, she sent me some potential itineraries. She  provided options and alternatives along the way. As I had some ideas of my own, she was very quick to give me feedback on my ideas and also to help incorporate them as needed. Her knowledge of South Africa was invaluable in making our final decisions. Our trip took us to Cape Town and the surrounding areas for several days, then to Timbavati Reserve for some game drives for several days, Blyde Canyon for a day and then Johannesburg. Every part of our trip met or exceeded our expectations. Even the rides she arranged from airport to hotel and our tour guides/companies were all wonderful choices. The tour guides were personable and knowledgeable adding quite a bit to the experience. We always felt safe and were able to focus fully on making the most of our experiences.
I cannot recommend Natalie and this travel company enough. Fantastic!