South America Vacation Review: Argentina, Chile, Brazil, Buenos Aires, Rio de Janeiro, Salta, Santiago, Mendoza, Iguazu Falls, Wine

We will make all the arrangements ourselves.

Travel Company Comments

Dear Mr. and Mrs. Y,

Thank you for taking the time to write a review of your trip to South America.

I am glad to hear you enjoyed our local guides, the activities suggested and the choice of destinations that included highlights of the region like Iguazu Falls and Rio along with off-the-beaten-path areas like Salta and Jujuy in the Argentina’s Northwest.

As I do take negative reviews very seriously I do wish to address the issues suffered with the airport transfer in Buenos Aires, when our driver failed to pick you up at the airport. When an unexpected problem such as the car breakdown underwent by our driver occurs we do our best to resolve the situation as quickly as possible, which is why our traffic coordinator suggested taking a taxi that although not ideal, was the fastest solution as there were no cars immediately available on a Sunday night.

I understand this was a very unpleasant situation which is why we immediately refunded the cost of the transfer and also tried to make amendment throughout the final portion of your trip including complimentary amenities at the hotel in Rio de Janeiro.

I hope that despite the airport pickup issue you were still able to bring home great memories of your time spent in South America.

Thank you again for traveling with us.