Spain Honeymoon Review: Madrid, Seville, Toledo, Segovia, Avila, Granada, Barcelona, Montserrat, Alhambra, La Sagrada Familia

I would not hire the guides that were not enthusiastic with their work.

I would not do Segovia and Avila in one day. 

I would not eat the meal offered during the tour and would look for better restaurants.

TRAVEL COMPANY COMMENTS:

Dear Diana,

Thank you very much for reaching out to us. It is because of your honest feedback that we can take corrective actions and ultimately improve the quality of our services. We are very sorry that you did not have a perfect honeymoon, as this was our sole intention. Allow us to respond to your comments.

When you initially presented your request, your budget was 4,000 – 5,000 USD per person, and this is a decent budget for 10 nights. We then presented a fully private itinerary for 7,400 Euros for both of you which was less than your initial budget. You asked us to reduce the price but keep the same quality. We tried our best, but ultimately price & quality have a direct relationship with each other. We kept on trimming down the price until it reached 4,500 Euros for both of you which includes 10 nights in 4* superior hotels, breakfasts, transfers, tours, internal flights and unlimited support. We also did mention that the group tours are not as good as private tours. We always recommend private tours, and we did take on your proposal because we saw that the budget was good. However, when you asked us to drop the price, we did not want to give up on your trip and saved no expense in making it happen and having our advisors plan a phenomenal trip for you and your husband. 

Our private guides are employed by us and we have full control over the trip, itinerary and schedule of events. However, group tours are outsourced and sometimes the supplier might say small group tour – but then increase the number of tourists to make more money. This is what happened to your tour in Avila & Segovia – which we refunded you directly (even though we got no refund from the supplier). We apologized and cut our relationship with the supplier directly but that was the extent of what we could do. Regarding the food, we do get conflicting opinions, some people love it and others do not, we actually added it to your tour without charging you, thinking you might like it because of the traditional setting and the quality.

Regarding Seville, it is true that the guide did not show up. When we contacted him, he was on his way to see you but was in no condition to do the tour. He did not want to lose you as a client but he was very sick. He came down with a terrible virus the night before and thought that he would sleep it off. When we got in touch with him, he was in no shape. However, this is not your problem of course. We refunded the tour directly and managed to get you another guide within 15 minutes. You mentioned that your husband is furious and does not want any tour. So we invited you to a dinner at one of Sevill’e best restaurants that evening.

After your incident in Segovia, we just wanted you to have a good time on the rest of your trip. So actually we did not get lucky at the Alhambra tour because there were less people as you said,  but we physically blocked out more spaces so that you will have less people with you. This cost us 4 times the amount but did it gladly to avoid a situation where you are not satisfied.

Regarding your flight, you are absolutely correct. The mistake did happen with the reservations department. You were booked on a different flight. We always ask the traveler to cross check that the information is correct as well but that does not matter. Mistakes do happen and we learn from them. What is more important is how we resolve them. We sent you a 2017 Mercedes S Class to transfer you to Sevilla airport from Granada and booked you a flight directly afterwards for the same day. The drive alone was 600 Euros and 250€ more in flights. We gladly absorbed everything and fixed the situation within 15 minutes. –All in all you were 2 hours delayed in getting to Barcelona. I believe that we handled the situation well. Thanks to your input, we will now triple check all vouchers and ask that our clients do the same, thank you for your honest feedback.

Diana, we really wish you and your husband had a good time despite all this. Again, we are very sorry but we did learn quite a few things from this experience. In our efforts to make your dream honeymoon come true, we ended up paying much more than earning. As I mentioned, our objective is to make the best travel experience in Spain for our dear clients. I just want you to know that we designed your trip with all our care and love, I hope you have a good memory of Spain.

Thank you very much.