Spain & Portugal Tour Review: La Rioja, Haro, Seville, Porto, Douro River Valley, Wineries, 3-Week Trip

My wife Donna and I recently spent three weeks in Spain and Portugal.  The trip was arranged by this travel agency from Madrid.  We began the process with Zicasso who put is in contact with multiple travel agents.  Developing our trip was an iterative process with Donna and I indicating what we thought we wanted and the travel agents providing their input.  We ended up selecting this agency to fully develop our trip and book the various providers.  We couldn't have been happier with the process.  Angela, with the travel company, was extremely knowledgable, professional and patient with us until we had built and booked the trip of our dreams.  However, it didn't end there.  Angela and her colleague Paloma setup a group text before we left.  All during the trip they checked with us to make sure that every detail was to our satisfaction.  They also provided any support that we needed.  As an example, the airline misplaced my luggage on the inbound trip to Spain.  Angela and Paloma worked with the airline until my bag was delivered to our hotel room three days later.  Since we didn't speak the language and the airline's website was not user friendly, I'm not sure if I would have ever recovered my bag without their help.  We also became aware that Angela and Paloma were calling our service providers beforehand to make certain that they were running on time and fully prepared for the planned activity.  In a very real sense, we felt like we had a team that had our backs throughout the entire trip.  Largely, because of this travel company our trip was wonderful creating memories that will last us the rest of our lives.  Thank you to this agency and particularly thank you Angela and Paloma!!!