Spain & Portugal Travel Agent Review: Douro Valley, Sintra, Porto, Lisbon, Toledo, Prado Museum, Winery Tours, Cooking Class

Positives:
- Experiences were more than we had hoped for
- Transfers/drivers were always on time and very helpful
- Tour guides were very experienced, communicated very well, and provided unique insights for each site
- Hotel accommodations were wonderful and centrally located for us to explore on our own
- When Royal Palace was closed due to an event, it was proposed to do all of the activities on the next day (day before departure). We weren't comfortable with that so instead, we kept the original time for the tour and viewed the Prado museum instead. Flexibility allowed us to learn and see new things without cramming everything in the last day.
- Liked that were were based in a single location for a couple of days before moving to a new hotel
Opportunities for improvement:
- Agenda communication - During Douro Valley trip (absolutely beautiful), by the time we got there and took the winery tour, we were late to lunch. Lunch went long (very slow service) which then prevented us from taking the river cruise because the driver told us we needed to leave by 5 PM. Either poor planning or slow service. Disappointed we missed this cruise but the winery/wine was excellent. Lunch was probably the worst lunch we had on the whole trip.
- Small point but in the paperwork, we were told we would be notified 24 hours in advance of who the driver was, etc. and this usually took place 12 hours before. Just say 12 hours and don't set up the expectation for 24 hours.