Spain & Portugal Travel Agent Review: One-Week Tour

Review by traveler

Kristi C.

8.20.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Portugal

Spain

Your overall comments on the trip and the travel company:

Our trip was exactly what we asked for, hotel choices, tours, and transfers were well planned and excellent locations. We only had 1 transfer that did not occur due to an accident of the driver and we were reimbursed for the taxi. Communication was easy and we were informed daily of times for pick ups etc. Zicasso has done a great job for us, once again.

What were the most enjoyable or memorable parts of your trip?

We enjoyed the ease of having private transfers and enjoyed our local tour guides!

If you could take your trip again, what would you do differently?

Stay longer in each location.

Travel Company Comments:

Dear Kristi,

I truly appreciate your kind comments and I am so happy that you enjoyed your time with us. I believe you may have accidentally pressed 4 stars instead of 5. As per WhatsApp conversations while you were here and your own review, we delivered exactly what you asked for and were in touch with you daily to keep you updated and check on you.

You yourself mentioned via WhatsApp how much you loved your guides and the hotels chosen. I truly hope that the airport transfer on the last day, when the driver had a traffic accident was not the reason to dock us a star. It was a situation completely out of our control and you were over-refunded for it. Also, I was in communication with you within 10 minutes of first knowing he hadn’t arrived on time. Fortunately for him, the accident was NOT serious and he is fine.

I would love to hear from you again for future trips!

Kind regards,

Emily