Spain & Portugal Travel Agent Review: Seville, Lisbon, Porto, Algarve, Óbidos, Aveiro, 2-Week Tour

Review by traveler

Jann K.

9.7.2022

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Portugal

Spain

Your overall comments on the trip and the travel company:

We had great accommodations overall and the places suggested were good too. The hotels is Seville, Lisbon and Porto were exquisite in that order.
Patricia was extremely responsive when we had a travel snafu. We had left a passport in a safe and she helped navigate the safe passage of the passport to our next hotel destination. That was priceless!

What were the most enjoyable or memorable parts of your trip?

Porto and Algarve was a great experience. Food, terrain, the landscape, culture, and architecture.

If you could take your trip again, what would you do differently?

We would probably not go to Obidos and Aveiro. One was a tourist stop and the other was not close to the travel agency description. It is definitely not Venice.
It was also disappointing not being able to see the Sintra Palace due to a fire warning. The in-town Palace was a poor substitution and we would have preferred to have spent a day elsewhere. Probably would have used the extra day in Algarve which was absolutely visually exquisite.

Travel Company Comments:

Dear Jann,

Thank you for your wonderful review! It was an absolute pleasure arranging this trip for you and your family.

Happy to hear that you loved all the hotels! We carefully inspect and curate our selection of the best hotels in order to give our clients’ the best accommodation experience!

Also happy to have been able to quickly solve the issue with your passport and get Melissa’s passport just in time in Granada for you to be able to visit the Alhambra Palace. As you mention, we are aware that having 24-hour support and quick action is priceless for our clients, and this is why this is one of our top priorities and what makes the difference to deliver a top-notch travel experience!

On the other hand, I am sorry for not being able to help with those issues which are totally beyond our control. The Sintra area is a protected natural area and every summer, it is closed from time to time when temperatures are very high and there is fire risk. This year, as you may know, was especially hot and dry in Europe, and it was very unfortunate that the area was closed when you were supposed to be visiting it. However, again, it is something which is absolutely beyond our control. Otherwise, be sure, and you could check it yourselves, that we would have made everything in our hands to solve it.

The same with Obidos and Aveiro, we have taken hundreds of travelers there and they all love them. Probably your experience was not so good because it was August, peak summer season, and these popular villages get crowded. Aveiro is not Venice, but what we always just mention is that it is called the “Portuguese Venice”.

I really hope you and your family had a wonderful time traveling with us. And in the future, if you wish to visit Spain or Portugal again, I would love to help you arrange another unforgettable experience!

Best regards,