Travel Agent Review: Luxury 10-Day Costa Rica Vacation

We decided to do this trip at the last moment and contacted Zicasso with which we had earlier travels. 
We were in touch with this travel team and within two days had an itinerary and scheduled  flights- this for a trip to leave in two weeks.
The trip was fine -good hotels, transportation, etc.
Most striking was the excellent availability and assistance of this team with respect to all aspects of the trip. The team would respond to any written inquiries about aspects of preparation within hours. In addition, the phone conversation before the trip helped us in selecting the tours we might take. That there was 24/7 phone availability both from the US and in Costa Rica was  unexpected and greatly valued. For example, in one hotel, which was excellent, we were not particularly pleased with the Room assignment. I communicated with the team, and in less than 1/2 hour, our room was changed.