Travel Agent Review: Peru & Chile Tour, Easter Island, Paracas, Flight Over Nazca Lines

Not used the in country airline for flights from Lima to Santiago!  And what a miserable airport with totally unhelpful personnel.

The travel agency would not accommodate us on the early 9:00 AM Nazca Lines flight  as we had requested from Zicasso often and from the very beginning.  So the noon flight light was too bright and it made for a very long day with the 5 hour bus ride back to Lima. (By the way, the bus ride back did NOT include the promised snack, drink, pillow, or blanket.)

TRAVEL COMPANY COMMENTS

Thank you for taking the time to review your trip, it is most appreciated. I am glad to hear that overall you enjoyed the trip. I wanted to respond to the points that you mentioned that negatively impacted on your trip. 

The delayed in country airline flight out of Lima is something that we could have not foreseen. The flight had a connection time of 1h50m in Santiago, which is more than enough to make the connection successfully. The airline recommends 1-hour to make this connection. It is worth noting that the client specifically requested these flights. Upon news of this delay, we successfully re-scheduled the trip without any additional cost to the client.

For the Nazca flights, as mentioned during the booking process, we are unable to request an exact flight time from the operator, as the departure time is designated on the day of the flight.  The departure time is based on weather conditions and the loading of the aircraft. We did, however, pass on the early flight request to the operator. 

For your bus ride from Paracas to Lima, we are unsure why you didn’t receive a pillow, blanket or snack, so I shall instruct our quality team to investigate this with the operator. In the past we have found them to be a very reliable operator, offering a good quality service. 

I hope that your postcard arrives soon! I am still waiting on a parcel sent from the UK, some 6-months ago (I don’t hold out much hope). 

I genuinely hope that overall you had a successful and memorable trip to Peru and Easter Island. We really do work hard to achieve this, as we only want our clients to experience the best of Latin America. Should you be returning again, please don’t hesitate to contact us, we are pleased to help.

Warm Regards