Travel Review: Africa Safari, Tanzania, Zanzibar, Mt. Kilimanjaro, Dar es Salaam, Ngorongoro Crater, Maasai Huts & Culture

We've done the Maasai hut, however fun wouldn't do that leg again and would stay closer to Mt. Kilimanjaro, we were two hours away from out hike and had stated that we wanted to be closer, but don't think that the travel company heard us on that request.  Next time we would stay at the base of the Mountain.

That is really it, again, the whole trip was great.  

TRAVEL COMPANY COMMENTS:

Dear Jody, 

Thank you very much for a wonderful review! We work really hard to organize every detail of our clients’ safaris. It means so much to us that you were pleased with your safari, loved your trip and that your experience with us was excellent.

I understand the disappointment you must have felt that it took longer than you wanted to get to the start point of your Kilimanjaro hike. The roads are bumpy and rustic, and there are no proper hotels right at the launch point of the hike we arranged for you. When traveling to remote areas in developing countries, our first priority is client safety. We insist on partnering solely with reputable companies that have an impeccable track record of keeping guests safe as it pertains to food, water and physical security. Unfortunately, there is no closer, suitable option offered in that particular location.

Because of your experience, we have already instituted a new procedure to ensure problems like this do not reoccur. We will do a better job communicating the lack of options in that particular area that you visited and we will explain more comprehensively to future guests that if they want to incorporate a Kilimanjaro day hike into their itinerary, they will face a couple of hours in the vehicle each way to access this amazing landmark. We thank you for sharing your feedback with us, so we can improve the service we provide to our valued clients. 

We are delighted that your game viewing was also phenomenal and that you got to experience the lions hunting the wildebeests, which is always a thrill. We are also ecstatic to hear that your husband was able to visit his old home from the 1960's in Dar es Salaam. That must have been an emotional moment for him after being away from Tanzania for so many years. 

Thank you again for your wonderful review and feedback. We are always looking for ways to improve, and we see this as a perfect opportunity to do just that! 

Kind regards.