During our Wonderfull trip ton Australia and New Zealand we had a problem in Palm Cove, there were not enough private rooms for our three couples. But the people of the travel company did their best in order to fix the problem. We were in a lot of different places in those countries and everything was ok. When you are in vacation you want that everything goes perfect, not having any trouble. But if this happens, and can happen it is important to have external support.
the Opera house in Sydney, The Coral Reef and Queenstown in New Zealand were the most enjoyable places at least for us.
nothing everything was ok.
We were pleased to read you and your friends had a ‘wonderful’ time in Australia and New Zealand. The trip planner enjoyed working with you to put your vacation together. You certainly covered a lot of ground and activities in 3 weeks.
Our sincere apologies for the hotel issue in Palm Cove. We had booked a Three Bedroom Beachfront Suite, mistakenly believing it had 3 bathrooms. It did not. A mistake that won’t happen again, but I am sorry it happened to you. Working with the hotel we picked up the cost for an additional 2 suites – but I know your initial arrival in the hotel was frustrating. The trip planner also arranged for 2 complimentary translators in Sydney as our way of trying to make up for the situation.
Thank you for trusting us with your vacation arrangements. Vacations with friends are supposed to be exciting, fun and relaxing. Despite the hiccup in Palm Cove I hope the rest of your vacation was exciting, fun and relaxing for you and your friends. We would sincerely appreciate another opportunity to work on your vacation arrangements – and I can guarantee there won’t be any hotel issues like this again.
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