Travel Review: Croatia Vacation, Hvar, Dubrovnik, Trogir, Korcula, Hiking, Culture, History

In general I found the quality and location of the accommodations to be great. The one caveat to that was our hotel in Hvar which was loud, small and had a sewage issue in our first room. All of our guides/drivers were incredibly professional and went above and beyond to ensure that we had a fabulous time. I specifically thought Lovro was outstanding. My feedback to this travel agency is to provide travelers with more information. In Hvar, for example, we were originally booked in a hotel that my friend thought would be Cancun like. Had we been given more information about the hotel, including that it has the only beach in the area, we never would’ve moved and had such a bad accommodation issue on the island. I was very put off by being told by our agent that we would need to pay for alternate accommodations when there was an issue in Hvar. When travelers pay a hefty premium for a travel agent, I believe it reasonable to expect that issues will be sorted out without asking a traveler to open their wallet when there is a legitimate issue. There was one other issue in Hvar with scooters. Our travel agent didn’t ask us if we had experience riding scooters so when we got there and the company learned we had never rides them, they refused to let us ride. There was a simple solution to let us take a car instead, a difference of 100 kuna, and our contact wasted over an hour of our day refusing to pay what equates to a $16 difference. I was appalled given the amount of money we paid on the trip. In the service industry, the customer is always right and you find a solution one way or the other. Ultimately in that case the concierge group covered the 100 kuna fee and we were able to enjoy our day. The lack of information could’ve ultimately saved us time and stress though. Other than those issues, I found the travel company to be good and lead us to some great places we likely wouldn’t have found on our own.