Travel Review: Custom Brazil & Peru Tour, Rio de Janeiro, Iguazu Falls, Amazon Jungle Lodge, Machu Picchu, Inca Trek, etc.

Would definitely insist on meeting a travel rep at the beginning of the trip and get all vouchers and air tickets sorted out Travel Company's Comments I am very happy to know that Mr. Chau's group enjoyed the overall trip, despite a few hiccups mainly caused by the airlines, which we cannot control as much as we try. I thought that my comments below will help future travelers understand the situations a bit more. All four in Mr. Chau's group were meant to have arrived on the 22nd December for an overnight in Sao Paulo, that very same day Kevin called our 24 hour hot line, which i had and informed that they would not arrive on the 22nd, but probably on the 23rd December, there flight on route had been cancelled and would re-confirm flight number and time of arrival. This was done latter and once we had the correct data, we re-scheduled everything and had a person at the airport on the 23rd to help with a direct connection to Iguazu, as they had flights on the 23rd Sao Paulo / Iguazu. We changed flights and fortunately they arrived and connected and finally they were on track and following program. On the 25th December they were transferred to Iguazu Airport all normal, they checked-in and Ms Koo was not accepted, she gave her passport but airline did not have her registered, all the others were okay. Mr. Chau called me on the 24 hour line and told me what had happened as we had booked these flights, i asked if Ms. Koo, had her E-Ticket /physical paper, and they told me that she didn't have her E-Ticket with her. I informed that it was very important she had this, as we had sent copies to them prior to the trip. There was nothing i could do as they could not prove or give evidence of the booking without the E-ticket, i even spoke with the airlines counter by phone, i then told Mr. Chau that I would email out all E-Tickets as i was worried about all other sectors being problematic again without the E-tickets, as the group had to connect from Sao Paulo to the Jungle same day. Mr. Chau called me from Sao Paulo when arrived, by this time he had the physical copies of E-tickets, all went okay from there on with flights. Rest of the program went smoothly without any issues until they flew back to Sao Paulo, miss-communication with the ground-handler and they missed each other, Kevin took a taxi and called me, informed to go to hotel, we gave complete use of rooms right up until they were transferred back to Airport - this is an extension of 12 hours for the use of the hotel rooms for all four of them without extra charge. The missing of the transfer in reality was the only hiccup, Mr. Chau told me that they thoroughly enjoyed there program. We did also gave free transport and guide in Lima on the day they flew to Sao Paulo ( i.e they had a wait time in Lima Airport for a few hours ), this was to make the group feel better about the airline problem. We are currently trying to obtain a refund for this lost sector, but the airline is taking a long time.