Travel Review: Custom Italy Vacation, Rome, Sorrento, Siena, Florence, Tuscany, Vatican, Pompeii, Crypts and Catacombs Tour, ...

The travel company markets themselves as a luxury tour company; however I do not find them on par with that level of expertise.  At first they were responsive and assured that specific requirements were being met; these specifically included small groups with specific attractions and tours.  It was our requirements to not be a part of large tour groups that are prevalent in these situations.   The travel company was also not clear about others costs incurred during tours; which included having to pay entrance fees and other transportation fees not identified in the tour package.  There were a number of other issues where the company did not meet what they were offering in the proposal: Skip the line marketing was not the case having to wait as long as 45 minutes for a number of the events we booked English speaking assistant was not present even though it was a part of the event ticket. Attraction booked was just before the museum closed allowing only 90 minutes to attempt to see the museum Small group (6 to 8 people) cooking class was supposed to be small group and this was confirmed three times yet it was a 22 person class that did not allow one to really cook nor eat what one had prepared.  The class consisted of all the people taking turns stirring a pot or bowl; the group was so large the class had to take turns in the kitchen or at the prep tables. I was very disappointed since this was a supposed to be a special vacation for us.  The Italian travel company did send a partial reimbursement however this does not offset memories lost.  There is always minor glitches with trips, but in this case they started to pile up rather quickly as it became one issue after another.