Travel Review: European Tour, France, Switzerland, Netherlands, Zermatt, Lucerne, Chamonix, Junfraujoch, Matterhorn, Lake Cruise

As mentioned before, we would have planned only one day in Zermatt to see the Matterhorn.

TRAVEL COMPANY COMMENTS:

Dear Danny C.,

Thank you for taking the time to share your experience with our agency. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better. We are delighted you enjoyed your trip, and appreciate the 4-star review you provided.
 
We strive for perfection, and wish we could have made it 5 stars, and do apologize for the communication problems in the planning stage of your trip. The original agent is very detail orientated and loves to provide a lot of information and choices. Some clients like to have many options, and others do not. It all depends on preference. Once you notified us, we had another agent assist with your booking, and provide the communication between us and yourself. Our first agent was utilized as a booking agent, and only assisted in providing reservations, and payments to our vendors.
 
I can understand the frustration, but will say we usually always have 2 agents working on any booking, so for any emergencies we have the appropriate staff to be ready and available to you. The agent originally working with you, knew the destinations and was able to help in creating the wonderful trip you embarked on.
 
Thank you for choosing us as your travel design agency. We hope to have the opportunity to work with you again, and wish you continued travel conquests.
 
 
Warmest Regards,
 
Ryan / Operations Manager