Travel Review: Italy Trip, Turin, Hiking, 1-Week Tour

Our trip was fabulous! The travel company did a great job designing and executing the details of our trip. 
The one and only time that we had an issue was with our hotel room in on Turin. It was extremely hot and the rooms air conditioner did not work. We requested a room change with hotel management and were told that there were no rooms available with working AC. We contacted the travel company to see if they could help. They contacted the hotel directly. I don't know what they said, but we immediately had our room changed to a much more comfortable room with working air conditioning. Other than that we had no reason to contact the travel company during our trip. Every step of the trip was flawlessly executed.