Travel Review: Luxury Africa Safari, South Africa & Zambia, Cape Town, Victoria Falls, Zambezi River Cruise, Winelands

I would not stay at the hotel in Zambia again.  Very poor customer service!  Infestation of  Cockroaches in our room one night that kept us up all night with nothing more than a sorry from the management.  They even had a the gall to ask us to pay for the drink we had at 3 am from the mini bar (we needed a drink after killing cockroaches all night) after we had settled our final bill!  A few other things about the hotel:

1.  Their outdoor lounge by the river closes at 7 pm.  You cannot order a drink after that.  There must have been 40 people sitting around waiting for the sunset but no one would serve you because those are the rules!!

2.  We wanted to order a bottle of wine from the bar to enjoy outside on their patio lounge.  Were told that we could only get house wine by the glass at the bar and we needed to go to the restaurant to order wine by the bottle.  We walked over to the restaurant to order the bottle only to be told that my husband needed to be wearing long pants (it was 34c outside) and therefore they could not serve us!  Those were the rules!!

I would not return to the hotel nor would I recommend it!

We would also not do the Zambezi river cruise again.  They were nothing more than a glorified floating hotel with no internet or a/c that shut down their power at 10 pm!  They did not cruise at all but anchored in one spot the entire 3 days!  The food was less than average and the fact that the lights turned out at promptly 10 pm I think that we would have enjoyed staying at a nice hotel on the Chobe River instead.