Travel Review: Luxury Anniversary Trip to Peru, Cusco, Puno, Lima, Lake Titicaca, Nazca Lines, Machu Picchu

Our trip to Peru, overall was fabulous. With the exception of Paracas, we were put in absolutely gorgeous hotels. This was our anniversary trip and our travel agency made great arrangements to make our experience extra special. Machu Pichu especially was a dream. The travel guides were also very punctual and helpful. Since we don't know Spanish, having them was a great bonus. The only thing that was unexpected and did not go well was the strike in the city of Puno. This was the last segment of our trip and the travel agency's liaisons were very helpful in getting us out of the city, so that we could catch the earliest flight out to Lima. They even helped us arrange a carry on breakfast from our hotel. Although getting out of the city at 4 AM was extremely inconvenient, because our lay over time at the airport literally became over 15 hours, we went with it due to safety concerns. We are very grateful that they got us out of the city safely.

This however took away a scheduled trip from our itinerary. When we reached home, there was an email from the company's tour's sales agent who offered to refund  the charges for that missed trip. I was glad that they took the initiative. The only reason I am taking away a star from the 5 stars is because its been over 2 weeks and the money that they said would be refunded, has not been refunded. I followed up twice to see if they had completed processing the refund, and my last follow up did not receive a response. I am not sure what to make of it.

Travel Company's Comments

We are sorry about the delay in processing the refund due to the holiday season. Yesterday I talked to our Treasury manager and learned that the refund has been already made.