Travel Review: Luxury Australia Vacation, Sydney, Melbourne, Phillips Island, Blue Mountains, Harbour Bridge Climb

I fully recommend this Australia travel agency and Zicasso... Great job planning my trip!!! After experiencing the trip, I looked back at the initial itineraries we had and the hard work they put into learning me and what I want really paid off. When you plan a 2-week long trip and spend a fairly large amount of money, you really expect everything to be perfect and all the activities to be exactly what you expected and Zicasso / our travel agency delivered.

I actually planned this trip for me and my wife, kind of letting her enjoy it rather then stress over it. She enjoyed every activity and was happily surprised with how it all turned out.

Regarding the travel agency - Very accommodating and supportive. First off, I was able to plan this trip with someone who was 12 hours ahead of me effectively and efficiently; the time difference was almost unrecognizable. We were able to discuss and plan through phone calls and emails, and the company was able to understand our needs and accommodate. Furthermore, we had flight issues due to Virgin Airlines both getting to Australia and coming back. Even though my issues occurred on a weekend at an obnoxious time, my Travel Specialist was available and working to create solutions for me faster and more effectively than Virgin Airlines was. She responded sooner than expected, even though she was out enjoying her weekend. At the time, I felt like our trip was the most important thing to her, even though I understand she has a life to enjoy as well.

Regarding Zicasso - I was very impressed by the attention to care Zicasso gave me as well. As soon as they found out minor information about my flight issues, they had their Director of Client Relations contact me to ensure everything went as best as possible and help me in any way they could... meanwhile, I typed up a lengthy complaint to Virgin America and I am still awaiting some sort of a response from them. Zicasso and this travel agency make you feel like you are the most important aspect of their business, and that is what true customer service means to me.