Travel Review: Luxury Cambodia Tour, Siem Reap, Battambang, Phnom Penh, Angkor Wat, Angkor Thom, Silk Farm Tour

Review by traveler

Charlie S.

2.12.2017

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Cambodia

Your overall comments on the trip and the travel company:

Siem Reap --outstanding, covered all the major attractions with an excellent guide and driver. Need attention to health breaks particularly in the mornings. A few miscalculations on times between events and/or attractions that led to waits. Guide was especially good at avoiding crowds and this may have been a reason for a wait.

The silk farm en route to Phnom Pein was especially interesting and a highlight on a long ride. The guide was very informed and interesting.

Battambang--this is not a tourist city but it's a must stop when travelling by car from Siem Reap to Phnom Penh. The itinerary included 2 items to make it interesting. The bamboo train ride which had been built early on by the French was fun and of course, there was a shop at the end. The bat cave and the exodus of the bats at sundown was incredible; there were literally thousands of bats. We had the same excellent guide and driver.

Phnom Penh- The schedule include visits to the Royal Palace and the Silver Pavilion; but when we arrived on our last afternoon, they were closed because the president of Paraguay was visiting. Could this have been avoided if our guide had checked the Palace schedule when we first arrived a day earlier? After visiting the Killing Fields--Chung Ek, we chose not to go to the genocide museum. We enjoyed our visit to the art museum; but, even though our guide works at the museum, he did not tour with us or provide any information about the various art works. Our guide was not the original guide scheduled; he had a good English vocabulary, but his pronunciations were often difficult to understand.

The hotel in Siem Reap was very good; in Phnom Penh, it was exceptional. The hotel in Battambarg is quite small (16 rooms). It is more provincial and designed for holiday vacations. The food was very good and it had an excellent staff.

What were the most enjoyable or memorable parts of your trip?

Angkor Thom and the various temples including Angkor Wat were spectacular. Our guide had an excellent knowledge of Camboia's history and the various temples. He appeared to enjoy his work.

The silk farm is unique. There are many places in Asia where you can see pictures of sericulture; and a few have a limited display of silk worms and the making of thread. The farm takes you step-by-step through the entire process, including dyeing and weaving.

If you could take your trip again, what would you do differently?

Check with my guide in Phnom Penh when I arrived to discuss the opening of the Royal Palace.

TRAVEL COMPANY COMMENTS:

Thank you very much for your feedback and your travel review posted on Zicasso.com. Through the Zicasso website, you have really brightened our image and increased its confidence of being a trustful tour operator in Vietnam. We value your feedback very highly and use it to improve our service.

Your kind words are very much appreciated - I'm pleased that you had a happy trip in Cambodia and had so many memorable experiences with our historical sites and our people. We are so happy to hear that you enjoy your time in Siem Reap and Battambang, and at the Silk Farm and the hotels.

We also feel sorry that you were not fully satisfied with some issues in Phnom Penh, which we would like to explain again below:
- Following to the missing of visiting Royal palace and Silver Pagoda as itinerary, please be advised that it's unexpected visit from President of Paraguay who was just announced last minute that we’re never able to get specific closing of our Royal Palace, and other hand, some schedule of our Royal Palace announcing is not always fix as it’s not belong to government who always announce in advance with correct information, these place belong to the King who is happy to see his clients and close anytime for his appointment schedule…Our tour guide reported he did apologize to you, explain the situation and reason, and offered you them with alternative options worth to see…

- As for the tour guide in Phnom Penh, we has one guide accompany them the whole time, but in the specific places as Royal Palace and National museum, normally we have to use guides on spot which the places’ management does not allow outside tour guide to guide inside those places, and these thing happens many year, and we informed the clients already. We do apologize you of those guides on spot didn’t provide full info and good pronunciation as we’re not able to select according to their rotation… I do hope their services can be improved in the coming time.

Finally, we regret that this part of the tour didn’t meet your expectation with some circumstance which out of our ability to control.

On behalf of our staff members, many thanks for travelling with our company - we enjoyed working with you. Our good wishes go with you – we hope to see you again one day.

Thank you and best regards

Photos

Travel Review: Luxury Cambodia Tour, Siem Reap, Battambang, Phnom Penh, Angkor Wat, Angkor Thom, Silk Farm Tour

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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