We thought the trip was excellent overall. It included very unique experiences with knowledgeable drivers and guides. It was precisely what we were looking for in our trip.
The only reason we are giving this vacation four stars instead of five is because of our experience in Zagreb, and the limited information that was included in the itinerary about what we would experience on each of our tours.
Regarding the limited information in the itinerary: we found that in some locations we did not have enough information to know what we would be seeing or experiencing on our tours, but had time before and after those tours on our own. Without knowing what we would see on the tour, it was difficult to plan our time on our own to ensure it was not duplicative of our tour experience. A bit more detail on what the tours entailed would have made planning a bit easier and allowed us to see more.
With respect to Zagreb, we arrived on Sunday afternoon and had the afternoon to ourselves. The next day, Monday, we had a half-day tour of Zagreb, followed by the afternoon to ourselves. Since we did not know what we would be doing the following day, we did not go to many museums on Sunday because we did not want to do something we would be doing the next day as part of the tour. Unfortunately, we learned too late that virtually all of the major museums in Zagreb are closed on Mondays, and so we ended up not seeing many of the things in Zagreb that we wanted to. We would have expected better guidance from this company on the fact that basically everything to see was going to be closed on one of our two days in Zagreb, so we were very disappointed in that oversight on their part.
Overall, it was a lovely vacation, with the right balance of planned and unplanned time, and the right mix of history, culture, food, and leisure. The travel company made the process easy, and we felt taken care of from the time we arrived until the time we left. We would certainly recommend this company to our friends and family.
Two experiences really stood out for us: our half day tour around Hvar island, and our tour of the Konavle region. Our guide for the Hvar Island tour was exceptional. He took us to an amazing and unique winery, one of the most unique dining experiences we have ever had, and was just an absolute pleasure to spend time with and talk to. Similarly, our dining experience in the Konavle region was very unique and special. The family at whose home we ate were such a pleasure to spend time with, shared their story with us, and the meal we had their was second-to-none.
We wouldn't have one of our two days in Zagreb be on a Monday, since almost all of the major cultural sites are closed on Mondays.
TRAVEL COMPANY COMMENTS
Thank you for your valuable feedback, we really appreciate it. I am glad that you have enjoyed the unique experiences on your trip and were happy with services provided by our drivers and guides. In our proposals we are including some general descriptions of the tours and I would be glad to provide more details for you if you needed that to organize your free time.
I hope you still was able to enjoy the benefits of your Zagreb card which we happily upgraded from 24 hour to 72 hour free of charge
We always welcome feedback whole heartedly and strive to improve our services each day
We will look forward to hearing from you in the future and it was such a pleasure to have you as our client. It would be our honor to assist you again, with plans you have, to return to the region and we appreciate every referral of friends and colleagues.
Thank you again for your business, support and your feedback. Please stay in touch.
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