Travel Review: Luxury European Vacation, England, Italy, Austria, Vienna, London, Florence, Schonbrunn Palace, Opera House

We would not stay at the hotel in London.  This hotel is the one of the worst hotels I have ever stayed at.  The service was abominable.  We asked to have electrical outlets fixed on three occasions and received no response.  We asked the concierge service about plays in London and were given a paper pamphlet that one could find on the street with no further assistance.  At check in we were asked if we wanted a daily newspaper which we responded yes.  We received no paper.  The hotel also attempted to not give us the Virtuoso financial credit at check out.  In our opinion, the reception staff and concierge were boorish and churlish.