Travel Review: Luxury Family Tour of Vietnam, Mekong Delta, Hanoi Street Food Tour, Cai Be Floating Markets, Cooking Class

I perhaps would have liked to have had the cooking class more available to all the members of our group instead of just 2. As well, perhaps additional high quality dididactuc excursions on something like pottery making or some traditional Vietnamese activity would have really been the icing on the cake. 

TRAVEL COMPANY COMMENTS:

Thank you for sending your thoughts and opinions about your time in Vietnam. We value feedback very highly and use it to improve our service.
 
We are pleased that you had a great trip overall and were satisfied with all the smooth transfers; excellent knowledgeable native tour guides and well located hotels. We've copied your comments to the relevant guides, hotels, and anyone else who contributed. I'm sure they will be as pleased as your agent and I am.

 
Thank you for sharing your feedback on the boat trip in Mekong delta. Please accept our sincere apology for this unsatisfied service to you, which is not as description in our confirmed itinerary.
After investigation with our guide and boat suppliers, this issue was the mistake from a new staff of the boat supplier, which the staff recorded wrongly our booking as a normal boat instead of luxury boat as we booked, even we called them to reconfirm a head of time. Then they arranged the normal boat for your tour. We have passed your feedback to the Mekong boat supplier for their future service improvement, they would like to send you the sincere apologies while promised not to happen again.
 
I am glad that we were able to turn this experience around for you and make up for this situation.  In addition, we also noted your issue in our customer database as we keep doing, with the wish that your satisfaction will surely be extended in your next trip to Vietnam.
Internally, we did note this issue to all of our tour operators and remind our team to reconfirm carefully services a head of time to guarantee the clients received high quality services as they were confirmed.
 
On behalf of our staff members, many thanks for travelling with us - we enjoyed working with you. Our good wishes go with you – we hope to see you again one day.