Travel Review, Luxury Laos & Thailand Trip, Luang Prabang, Phuket, Bangkok Food Tour

Review by traveler

Mark W.

2.9.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Laos

Thailand

Your overall comments on the trip and the travel company:

Properties in isolation were beautiful. Room selection was NOT acceptable except for Phuket. Tour guides were average to below average. Laos was a big disappointment. We specifically asked for food tours. In Luang Prabang we were told he would not do this. If you want more feedback, I can provide.

What were the most enjoyable or memorable parts of your trip?

Food tour in Bangkok.

If you could take your trip again, what would you do differently?

Use a different tour company.

Travel Company Comments:

Thank you for your feedback and for traveling with our company. We also greatly appreciate the time that you have spent over the phone with us to further explain your concerns. Please know that we take all comments and feedback very seriously and are always working to improve our services.

We understand that there was an issue with getting the beach property discussed, but when it came down to making confirmations, it was no longer available. We had to propose alternatives that we felt were the most suitable for what you were looking for.

Regarding hotels, they all have rooms of different configurations and locations and floors which are in the same room category. Some have better views, or higher ceilings or different locations on the grounds. So, based on our learnings here we are adjusting our strategy in working with the hotels to improve in the future.

For the food tour, this was a judgement call made in error by our tour guide so we are going to refund it. At the same time, we are doing some more product development and research to come back to market with a new & improved culinary experience in Laos so watch this space!

Thank you once again for your review. We understand the trust that you have placed in our company and we remain at your service here in Southeast Asia should you want to return in the future.

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