Travel Review: Luxury South Africa Safari Honeymoon, Cape Town, Sabi Sands Game Reserve

TRAVEL COMPANY COMMENTS:

I enjoyed working with Lee – he was always happy and appreciative of suggestions and have the opportunity to chat to my colleague in the US in his time zone.  As a result, a lot of communication leading up to his booking was done telephonically.  There were many changes to the itinerary along the way in order to end up with a personalised itinerary which was perfect for Lee & Christa.  Due to this, there were one or two slight delays in receiving replies from suppliers which were needed in order for me to prepare re-quotes.  Lee e-mailed me on the way to the airport to arrange a special birthday dinner for Christa on the last night of their stay at Dulini, so I arrange for a very special celebratory meal for them at the lodge.  

I was very sorry to hear that Lee wasn’t 100% happy with my service as I take a lot of pride in ensuring that my clients are made to feel special and that their experience – from beginning to end of working with me –
is a happy one.  It seems that this wasn’t the case with Lee and I apologise for this.